Privacy Policy
Last updated: January 1, 2026
1. Introduction
FANIX is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. Please read this privacy policy carefully.
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide when you:
- Create an account (name, email, phone number)
- Submit a ticket request
- Complete a purchase (billing address, payment information)
- Contact our support team
- Subscribe to our newsletter
Automatically Collected Information
When you visit our website, we automatically collect certain information including your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing our website.
3. How We Use Your Information
We use the information we collect to:
- Process your ticket requests and orders
- Communicate with you about your requests and purchases
- Provide customer support
- Send promotional communications (with your consent)
- Improve our website and services
- Detect and prevent fraud
- Comply with legal obligations
4. Information Sharing
We may share your information with:
- Ticket sellers to fulfill your orders
- Payment processors to complete transactions
- Delivery services for ticket delivery
- Service providers who assist in our operations
- Legal authorities when required by law
We do not sell your personal information to third parties for marketing purposes.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information. These include encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Cookies and Tracking
We use cookies and similar tracking technologies to:
- Keep you signed in to your account
- Remember your preferences
- Analyze website traffic and usage
- Deliver relevant advertising
You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.
7. Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data
- Objection: Object to certain processing of your data
- Portability: Request transfer of your data to another service
- Withdrawal: Withdraw consent for data processing
To exercise these rights, please contact us at privacy@ballatick.com.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Transaction records are typically retained for 7 years for tax and legal purposes.
9. International Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses approved by relevant authorities.
10. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete that information promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: privacy@ballatick.com
Address: 123 Stadium Way, New York, NY 10001, United States
Phone: +1 (800) 555-BALL