Terms of Service

1. Introduction

Welcome to FANIX. These Terms of Service govern your use of our website and services for purchasing FIFA World Cup 2026 tickets. By accessing or using our platform, you agree to be bound by these terms. If you do not agree to these terms, please do not use our services.

2. Service Description

FANIX operates as a ticket marketplace connecting buyers with verified ticket sellers for FIFA World Cup 2026 events. We are not the primary seller of tickets and act as an intermediary to facilitate transactions between buyers and sellers.

Our service includes: ticket request processing, seller verification, secure payment processing, delivery coordination, and customer support throughout the ticket acquisition process.

3. Account Registration

To use our services, you must create an account and provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

• You must be at least 18 years old to create an account
• You may only maintain one account per person
• You must provide valid contact information
• You are responsible for keeping your account information up to date

4. Ticket Requests

When you submit a ticket request through our platform:

• Your request is not a guarantee of ticket availability
• No payment is required at the time of request submission
• We will contact you when tickets matching your request are found
• You are under no obligation to purchase until you confirm the transaction
• Prices may vary based on availability and market conditions

5. Pricing and Payment

All prices quoted include our service fee. Additional charges may apply for shipping physical tickets. We accept various payment methods as communicated during the transaction process.

Payment is required once you agree to proceed with a ticket purchase. All transactions are processed through secure, encrypted channels to protect your financial information.

6. Refund Policy

Refunds are provided under the following circumstances:

• If we are unable to fulfill your ticket request after payment
• If a match is cancelled by FIFA (per FIFA refund policies)
• If tickets are found to be inauthentic or not as described

Refunds for postponed or rescheduled matches are subject to FIFA policies. We do not provide refunds for buyer's remorse or inability to attend the event.

7. Ticket Authenticity

We guarantee the authenticity of all tickets sold through our platform. All sellers are verified, and tickets undergo authentication before delivery. If any ticket is found to be inauthentic, we will provide a full refund and assist with alternative arrangements.

8. Prohibited Activities

You agree not to:

• Provide false or misleading information
• Use our platform for any illegal purpose
• Resell tickets purchased through us without authorization
• Attempt to circumvent our security measures
• Harass or abuse our staff or other users
• Create multiple accounts

9. Limitation of Liability

FANIX shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our total liability shall not exceed the amount paid by you for the specific ticket transaction in question.

10. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes indicates your acceptance of the modified terms.

11. Contact Information

For questions about these Terms of Service, please contact us at:
Email: legal@ballatick.com
Address: 123 Stadium Way, New York, NY 10001, United States